Complaints and appeals

All complaints and appeals will be courteously and professionally managed and responded to in a fair, equitable
and timely manner.

Complaints involving the conduct of the organisation – OSCA, its trainers, assessors, other staff, including third
party providers, and/or other students/learners/students of OSCA can be lodged by emailing your complaint in
writing to the CEO at info@occskills.com.au.

OSCA will contact you in writing within seven (7) working days to acknowledge receipt of your complaint and may
request further evidence or ask specific questions to assist with understanding the nature of the concern.

All students/clients/staff complaints and appeals against a decision made by OSCA, are viewed as a continuous
improvement opportunity.
Issuance of Qualifications
You will be issued with a certificate after you have successfully completed all requirements of the course or units
of competency in which you were enrolled. This will be within thirty (30) calendar days from the date of submission
of the final assessment, providing all agreed fees have been paid.

Your certificate will be emailed to your nominated email address. OSCA will retain a copy also.

When you complete one or more units of competency and do not complete a full qualification, a statement of
attainment will be issued.