All complaints and appeals will be courteously and professionally managed and responded to in a fair, equitable
and timely manner.

Complaints involving the conduct of the organisation – OSCA, its trainers, assessors, other staff, including third
party providers, and/or other students/learners/students of OSCA can be lodged by emailing your complaint in
writing to the CEO at info@occskills.com.au.

OSCA will contact you in writing within seven (7) working days to acknowledge receipt of your complaint and may
request further evidence or ask specific questions to assist with understanding the nature of the concern.

All students/clients/staff complaints and appeals against a decision made by OSCA, are viewed as a continuous
improvement opportunity.